Shipping policy

Shipping

Serenus Spa currently ships within Australia only. Shipping is a flat AUD $15 per order, shown at checkout.

Preparing your order

Temporary dispatch notice: Orders placed from 12–18 October 2026 will begin dispatching from Monday 19 October. Delivery time is additional.

Our usual dispatch timeframe is 1–3 business days after payment is received, excluding weekends and public holidays. This is our preparation time; delivery transit time is additional.

We carefully pack our hand-poured candles for delivery from the Mornington Peninsula, Victoria. If you need an order by a particular date, please contact us before purchasing so we can discuss whether it is achievable.

Delivery

Delivery times vary with your location and the carrier. Any delivery estimate supplied is an estimate, not a guaranteed arrival date. Carrier delays may occur, particularly during busy periods. When available, tracking details are provided after dispatch.

Please enter a complete and accurate delivery address and check your order confirmation. Contact us promptly if it needs correcting; changes may not be possible after dispatch. If an order is returned because of an incorrect address or is unclaimed, we will contact you to arrange the next step and confirm any reasonable additional delivery cost before resending.

Delayed, missing or damaged parcels

If your parcel is delayed, missing or damaged, contact serenus_spa@outlook.com with your order number. We will help investigate with the carrier and arrange an appropriate remedy where required. Photos of damage and packaging can assist, but do not limit your consumer rights. Please retain damaged items and packaging where practical.

Nothing in this policy limits your rights under the Australian Consumer Law. Please also read our Return and refund policy.